Frequently Asked Questions

Your guide to shopping with Pamela Scott

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days. We offer free delivery on all orders over €50, while a flat rate of €4.95 applies to smaller orders.

What is your return policy?

We offer a 30-day return policy for all online orders. Items must be unworn, in their original condition, and with all tags still attached to qualify for a full refund.

Can I return an online purchase to a Pamela Scott store?

Yes, you can return your online purchase to any of our physical boutique locations for an exchange or refund, provided you bring your digital invoice or order confirmation.

How do I know which size to order?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for specific garment measurements.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa and Mastercard, as well as PayPal and Pamela Scott digital gift vouchers.

Can I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.